FAQ

Terms and Conditions

Terms of Delivery

  • Preparation for delivery (quality checks, packing, paperwork, etc.) usually takes 7-10 business days and is NOT included in the overall shipping time.
  • Shipping time is based on best available information at the time of calculation. It may vary depending on customs clearance, recipient country’s mail system, public holidays, freight, weather, and other conditions. GEARLAB will do it’s best to expedite shipping, but is NOT responsible for delays caused by the above-mentioned factors.
  • Because customs policies vary between countries, customers are responsible for any import customs and duties that may apply. These fees are NOT included in the shipping and handling fees paid during the secure checkout process.

 

Disclaimer

  • We are striking to develop and evolve our products as best as we could; we will do our best to maintain and update the photos and information on the website as spontaneous as we could.
  • The screen from each user might affect the color and tone of the product.
  • ALL PADDLES besides carbon black and kevlar paddles are made with coating surfaces. Hence, potential risks of chipping when encountering forces is a common situation; such as hitting obstacles, pressuring from outside, or heavy scratch, etc. Please take this as consideration before any purchases.
  • The external link in GEARLAB Paddles’ website do not represent GEARLAB Paddles.

 

Privacy Policies

Protecting your privacy and the confidentiality of your personal information is very important to us.

We may collect your personal information when required by law but generally we collect personal information from you (or about you) to allow us to: supply you with tailored products, services or offers that may benefit you; better communicate with you; improve your experience with us; and notify you about our new products and services, discounts, promotions or upcoming events. Personal information collected or received by us will only be used for the stated purpose for which it was provided.

Your personal information may be stored by us in various forms including both electronic and hardcopy. You should be aware that there are inherent risks associated with the transmission of personal information via the internet, however, we will take reasonable steps to maintain the integrity and security of any personal information we have stored, including taking reasonable steps to prevent interference and loss, misuse, unauthorized access, modification or disclosure of such personal information.

It is important that you protect your privacy by ensuring that no one obtains your personal information and you must contact us if your details change. If you do not wish to use the internet to transmit personal information you can mail or phone the Privacy Officer. If we no longer require your personal information for the purposes stated in this Privacy Policy or we have received it inadvertently, we will take reasonable steps to securely destroy or de-identify it as soon as practicable, as long as it is lawful to do so.