FAQ

Warranty and Registration

Warranty

GEARLAB guarantees all products to be free of material and construction defects for one year from the date of purchase. The limited warranty excludes any damage inflicted by the customer. Within the warranty period, GEARLAB will repair, replace or refund any products deemed to be defective.

Please contact GEARLAB paddles at sales@gearlabpaddles.com with a description and photographs of the problem to initiate the warranty process. Proof of purchase is required. If GEARLAB deems the product to be defective, GEARLAB will send a Return Authorization Number to the customer with instructions and will cover the cost of shipping the defective paddle back to GEARLAB. Upon receiving the package, GEARLAB will work quickly to repair, replace or refund the product. If the product is no longer available, GEARLAB will provide a comparable product as a replacement.

 

Registration

Thank you for choosing a GEARLAB product. Please register your purchase here to enable us to provide more effective customer service.